CarterCreekCollarCo

“Can I get a Refund/Exchange/Return?”
No.
All items are custom made to order, with all information YOU provided.
The item leaves my hands in perfect working order, exactly how you ordered it.
So please make sure you review your order, and be aware that placement of the patterns vary with each item, before placing it (make sure your neck size is correct!!).
If a product arrives damaged or is lost in transit, a claim will have to be made with USPS/UPS and then we can go from there.

“Do you ship Internationally?”
Not yet.
But if you are international and want to place an order, please message me and I can figure it out I’m sure!
*I am not responsible for any duties or anything of that sort*

“How should I clean my item(s)?”
Always edge on the side of caution with handmade items!
I recommend hand washing/spot cleaning in cold water. I use Dawn dish soap and whatever stain remover if needed.
Machine wash at your own risk.
Let air dry.
NEVER machine dry any items that include faux fur.

“Do you have other social media?”
Yes I do! @ cartercreekcollarco on Instagram, Facebook, and TikTok! Be sure to follow😉

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Carter Creek Collar Company is NOT liable for any injury or illness to any animal from improper usage (such as, but not limited to, asphyxiation/choking, foreign body consumption, etc.)

Products typically ship out within 1-7 business days. Tracking number will be provided.

If a product arrives damaged or is lost in transit, a claim will have to be made with USPS/UPS.

All sales are final. No returns/exchanges/refunds offered. Regardless of circumstance.

While all items from Carter Creek Collar Company are durable, we can not 100% guarantee there won’t ever be any malfunctions or that they can hold up in all situations (buckles randomly coming undone, warped d-rings from excessive pulling, ripped/torn fabric, etc). We are not liable for replacement as the product left here in perfect working order.